Customer and Trade Waste
Customer and Trade Waste handles connection applications, accounts, complaints and hardship, and assesses, approves and monitors commercial and industrial trade waste discharges to the sewer. Officers inspect premises, sample discharges, investigate non-compliance and keep the trade waste register current.
What the team is accountable for
- Process connection, disconnection and trade waste applications
- Inspect trade waste premises and sample discharges
- Investigate trade waste incidents and non-compliances
- Resolve customer complaints within the customer charter timeframes
- Provide water efficiency and pre-treatment advice to customers
How we know it is working
Who works here
Leanne Corrigan
Leanne manages customer services and the trade waste program, has been here five years and represents the business on the regional trade waste working group.
Ben Whitford
Ben inspects trade waste premises, samples discharges and processes applications, and joined the trade waste team two years ago from a food processing laboratory.
Where the work is recorded
Trade Waste Approvals Register
Holds every commercial and industrial trade waste application and approval with its category, conditions, inspections, sampling and compliance status.
Network Work Orders
Tracks every reactive and planned job on the water and sewer networks, plants, storages and channels from dispatch to completion.