Our departments
Six departments make up the business. Each page shows the purpose, the people, the measures that matter and the systems the team works in.
Water Treatment
Water Treatment operates the Kialla plant and the bore field treatment units. Operators control coagulation, clarification, filtration, disinfection and fluoridation, run operational sampling, dose and receive chemicals, and keep every critical control point inside its limits around the clock.
Wastewater Treatment
Wastewater Treatment operates the Mooroopna plant: inlet works, activated sludge reactors with nutrient removal, clarifiers, lagoons, sludge digestion and biosolids handling, and the recycled water scheme. The team keeps the discharge inside licence limits and manages odour, biosolids and reuse records.
Networks and Maintenance
Networks and Maintenance builds, operates, inspects and repairs the water and sewer networks, pump stations and reservoirs. Crews respond to mains breaks and sewer blockages, locate and protect utilities, disinfect new and repaired mains, inspect sewers with cameras and manage traffic and excavation safely.
Catchment, Dams and Storages
Catchment, Dams and Storages operates the raw water storage dam, the river offtake, the bore field and the rural channel network. The team inspects the embankment dam, reads instrumentation, watches for blue-green algae, maintains channels and regulators, and schedules irrigation deliveries against entitlements.
Control Centre and Water Quality
The Control Centre monitors every site through the supervisory control system 24 hours a day, dispatches crews, manages alarms and coordinates incidents. The water quality team owns the drinking water risk management plan, the verification sampling program, laboratory results and reporting to the health regulator.
Customer and Trade Waste
Customer and Trade Waste handles connection applications, accounts, complaints and hardship, and assesses, approves and monitors commercial and industrial trade waste discharges to the sewer. Officers inspect premises, sample discharges, investigate non-compliance and keep the trade waste register current.